To our delight, one of our valued advocate member organisations – who are a social landlord in South London – invited a member of the RetrofitWorks team to attend a day’s training on consumer service.
Of course, we snatched up the opportunity to improve our customer service skills, found the day very informative and picked up a few new tips. The training course involved looking into the principles of the Mary Gobber International approach for customer service, which suited us as it’s not based on scripted responses. The approach involves having a positive, enthusiastic and helpful attitude while taking on ownership and responsibility to deal with customer enquiries.
The day filled us with confidence that we are already taking the right approach with our customer service and are very thank-full to our advocate member for thinking of us and letting us attend their training day.
We truly value the relationships we build with our advocate members, and wanted to share this story to show the benefits of working together collaboratively to deliver the best service in retrofitting customer’s properties using local qualified contractors.