Software Launch

RetrofitWorks’ software portal soft launched this October with full system launch in November. The software has been developed for RetrofitWorks in conjunction with VRM Technology (vrmtechnology.co.uk), and the soft launch gave our software developers the chance to get feedback from our Advocates and Practitioners.

We shall be detailing the enhanced capabilities of our software in the coming weeks – our goal is to improve upon current retrofit management software solutions and provide best in class innovation to our members, aiding with all aspects of works management and audit. VRM Technology’s software also features new functionality for RetrofitWorks, centred around making communication easy for our clients, with pricing and diary scheduling integrated in one solution.

Resolver & client care

RetrofitWorks will use resolver (resolver.co.uk) for helping our members provide excellent client care and clear issue resolution.

resolver provides consumers with a single place to raise and resolve issues.  One place, one process and all key services.  The service is available online, on iPhones, and on iPads. resolver has over 1,500 companies across 65 service sectors covering off all key companies in those market sectors in its system.  RetrofitWorks will soon be launching a link on our website to resolver, so that the solution becomes the consistent space that clients and members go to engage and resolve issues.

We are excited to work with resolver in designing our customer care processes. Our systems will ensure that the client or member follows a guided complaints process and process flow ensures that those with issues engages with the right person at the right time. resolver keeps a complete and accurate record of the case, making it easy for the client to follow the process.

RetrofitWorks will gain customer feedback at each touch point on how the issue is being dealt with. The service is free to our members and clients.  resolver does not sell customer data or market to them and there are no adverts on the software portal.

RetrofitWorks will set the benchmark how an organisation delivers quality services and resolver will allow us to compare how we are doing across the market – with reporting and improving on customer care providing a continuous feedback and ensuring a quality driven process.

Haringey Trial Homes Needed

This summer we are seeking member companies who are willing to work with us in Haringey to trial the following stages on one of your projects:

The home has an energy assessment carried out to identify the most appropriate energy efficiency measures.
We work with you to add to your existing project. This is your job, and you direct it, the Coop supports your job. We will find others locally to work with you to offer the additional energy efficiency or renewables measures identified in the energy assessment that you’re unable to provide.
Allow RetrofitWorks to ease the management of the job and access finance or grants on your behalf where possible.
The trial is looking to test various aspects of the cooperative structures and process’s and to offer extra resources to so so – by taking part you will not be slowed down in any way. There is no charge to your client for this additional service and you will be helping to develop the RetrofitWorks Cooperative business model.

A flyer can be downloaded here for circulation if required: Haringey Trial House Flyer

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