RetrofitWorks is regarded as a leading light, transforming an industry that needs to significantly up its game. The renovation of the existing housing stock is unavoidable if the UK is to meet its Carbon Dioxide mitigation targets, to eradicate fuel poverty and to improve health problems caused by poor housing. The challenges involved in changing working practices, customer perceptions and financial support are tough, but we are showing that they are surmountable through collaboration and transparency to build trust.

We are looking for the very best candidates to join our team to help us push forward:

Retrofit Scheme Operations Assistant

(Hastings)

Salary:  £20-25,000 dependent on experience

Deadline for applications – 31st December 2019

Key information

Location:                                 Based at Citizens Advice Bureau, St Leonards (TN37 6GL)

Remuneration:                      £20-25,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 25 days holiday per annum.

Applications:                           Please send CVs and a covering letter with details of existing salary and an indication of your notice period to vacancies@retrofitworks.co.uk, deadline 31st December 2019

Interviews                                These will take place in January 2020

The Operations Assistant will support the Operations Manager in delivering high-quality service to customers, whilst adhering to all internal, contractual and regulatory rules and guidance. They will support the growth of the RetrofitWorks cooperative by working with future and current Members

Reporting to the Operations Manager, the key duties & responsibilities are:

  1. Manage the process of customer liaison for the activities assigned to the Head Office, but also to maintain 100% visibility on the work being carried out by our field staff and Members.
  2. Oversee the checks being carried out on customers using information supplied by them.
  3. Take care with all customers but recognise that some may be regarded as vulnerable.
  4. Recording outcomes in databases and filing documents electronically.
  5. Undertake outbound communication either via email or telephone as necessary to resolve queries; keep relevant parties informed of the status of individual jobs
  6. Assist the Operations Manager in the investigation and resolution of complaints, following the complaint resolution process
  7. Maintain records such that they are ready for external audit.
  8. Assist in the administration of customer service and compliance activity.

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested.
  5. Take responsibility for maintaining a safe and healthy workplace and following safe practices
  6. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation. Where appropriate, following the complaint resolution process
  7. Provide support and assistance to other members of the team and colleagues in other departments
  8. Assist in the induction of new staff and temporary staff.
  9. Attend departmental and other meetings, making contributions as appropriate and making suggestions for improving services and processes
  10. Liaise with Finance and Administration department to ensure that invoices and payments are processed promptly, safely and efficiently
  11. Identify and participate in training and personal development activities in order to keep abreast of knowledge required to meet the requirements of the role
  12. Attend Company Events (which may be away from the workplace)
  13. Respond positively to reasonable requests to carry out other duties which are within your capabilities.

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • Experience of working in a regulated industry, finance or compliance E
  • Working knowledge of the ECO funding framework and requirements D
  • Work Skills and personal attributes, good organisation and administrative skills with strong attention to detail E
  • Experience of working in services offered to vulnerable customers D
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions E
  • Good level of computer literacy and able to use Microsoft Office E
  • Accurate data entry E
  • A helpful and flexible attitude E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines D
  • Honest and able to handle payment details E
  • Understanding of confidentiality D
  • Willing to work in a fast moving and changing business E

Required skills

  • High level of communication skills
  • Systems and process thinking
  • Administrative Duties
  • Analytical Skills
  • Accurate Data Entry

Past vacancies

Scheme Manager  – Sussex 

Salary: £32-38,000 dependent on experience and other qualities you may bring to the team.

Deadline for applications – Noon, 17th June 2019

Key information

Location:                                Locally based in Sussex (likely Brighton)

Remuneration:                      £32-38,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 25 days holiday per annum.

Applications                           Please send CVs and an indication of your notice period to vacancies@retrofitworks.co.uk, Noon, 17th June 2019

Interviews                              These will take place on 19th and 21st June 2019 at our Head office in Wandsworth.

The Retrofit Scheme Manager will initially report directly to the Managing Director in designing and implementing the Warmer Sussex scheme. The roll-out will involve using industry leading tools to analyse the housing stock, residents and focus scheme efforts on making attractive offers to enable a self-sustaining market for domestic retrofit across Sussex.

Delivering high-quality service to customers, whilst adhering to all internal, contractual and regulatory rules and guidance. They will support the growth of the RetrofitWorks cooperative by working with future and current Members

Phase 1:  Initially reporting to the Managing Director, the key duties & responsibilities are:

  1. Working closely with our Service Delivery Manager to lead on building the Practitioner Membership base in the area. Ability to build relationships up to Director Level.
  2. Input to the business and financial model for the scheme including staying ahead of cashflow challenges.
  3. Work with our software team to identify customer types and works needed to inform a targeted marketing campaign.
  4. Manage the activities of an existing Project Board to provide appropriate level of governance to the scheme.

 Phase 2: Delivering the scheme

  1. Recruit the local team to deliver the scheme including administration staff and Retrofit Coordinators.
  2. Assist in the administration of customer service and compliance activity.

General Duties and Responsibilities

  1. Oversee the maintenance of all relevant systems and databases.
  2. Provide data and performance/progress reports to managers and colleagues as and when requested.
  3. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation.
  4. Liaise with Finance and Administration department to ensure that invoices and payments are processed promptly, safely and efficiently.

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • Experience of working in a regulated industry, finance or compliance – E
  • High level of technical knowledge of domestic retrofit for UK homes – E
  • Working knowledge of the ECO funding framework and requirements – D
  • High level organisation and administrative skills with strong attention to detail – E
  • Experience of working in services offered to vulnerable customers ­ D
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions – E
  • High level of computer literacy and able to use Microsoft Office – E
  • A helpful and flexible attitude – E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines – D
  • Understanding of confidentiality – D
  • Willing to work in a fast moving and changing business – E

Required skills

  • Potential to Senior Manager
  • Administrative Duties
  • Analytical Skills
  • Accurate Data Entry
  • Excellent communication skills

Consultancy brief: inviting inquiries from 25th April 2019

Deep Energy Demand Reduction contract delivery

Budget:    £24,950 (including VAT if charged)

Contract period:     9 months starting in May 2019

Deadline for applications – Noon, 9th May 2019

Key information

Location:                                Working remotely and visiting sites across Greater Manchester.

Budget:                                   £24,950 including VAT if charged

Interviews                                TBC

Reporting to the Managing Director, the successful consultant will provide project development and partner liaison for the Deep Energy Demand Reduction (DEDR) part of Homes As Energy Systems project (the Project) to;

  • liaise with local council contacts to ensure that match funding is in place
  • promote the project to home owners and designer/contractor teams
  • advise on selection of properties to be retrofitted
  • create outline retrofit specifications for private and public sector homes
  • liaise with home owners to agree a specification of work for their property
  • establish review panel qualified to comment on retrofit proposals
  • attend project meetings
  • set up records for properties involved in the project

How to respond

Consultants wishing to bid for this opportunity should carefully read the brief as set out in this web post and return the following documentation, via email, to Russell Smith (russell.smith@retrofitworks.co.uk)

  • Covering letter outlining experience, knowledge and skills that respond to the key roles, responsibilities and personal attributes required in the Brief
  • CV(s)
  • Commercial document indicating relevant company information including:
  • Company name and address
  • Company registration number
  • VAT registration number
  • Insurance details : professional indemnity and public liability insurances over £1million are required
  • Number of days that will be provided within this budget, with separate lines for each person who will work on the project

Scoring Methodology

The contract will be awarded on the basis the ‘Most Economically Advantageous Tender’ (“MEAT”) which balances cost against other considerations.

The Assessment Criteria

Value for money – number of days work offered for the budget         40 points

Experience – relevant retrofit project experience                                    40 points

Skills and knowledge relating to domestic retrofit                                  30 points

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information.
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested
  5. Promote the project to householders, contractors and local councils
  6. Identify candidate houses to take part in the project using an agreed scoring method
  7. Develop retrofit standards and specifications
  8. Visits to candidate properties across Greater Manchester to carry out initial assessments of suitability
  9. Establish a project review panel

Person Specification

Essential skills

  • Highly numerate with good attention to detail and the ability to understand, manipulate and articulate complex numerical data, concepts and relationships
  • Ability to work effectively with others to meet contract and business objectives
  • Confidence and ability to deal effectively with financial/accounting information, audit processes and associated systems
  • Ability to work effectively with others to meet deadlines
  • Ability to understand and manipulate complex data sets with a high level of accuracy
  • Detailed knowledge of thermal & moisture issues in different forms of construction
  • Detailed knowledge of retrofit costs and potential income streams creating revenue stacking models for retrofit
  • Ability to work with complex data sets to produce information with a high degree of accuracy to tight deadlines and the ability to communicate difficult issues effectively and thus build strong, positive relationships across project teams

Excellent interpersonal communication skills, both verbally and in writing.

Experience

  • ESSENTIAL: Must have experience of contract / project management for a multi house retrofit project on private homes
  • ESSENTIAL: Must have extensive experience of building assessments tools eg SAP and calculation of potential energy savings through retrofit
  • ESSENTIAL: Must have experience of working with contractors on insulation projects, materials procurement and application
  • Experience of relationship building and management across complex structures
  • Management of multi-disciplined teams

Qualities

Knowledge

  • A thorough knowledge of contract management methodologies
  • A thorough knowledge of energy and cost assessment methodologies
  • A thorough knowledge of building physics, moisture and thermal movement and junctions
  • A thorough knowledge of potential insulation products, including their advantages and disadvantages

Personal Style

  • Ability to develop and manage productive working relationships with colleagues, stakeholders, funders and suppliers
  • Confidence and ability to deal effectively with contract issues including under performance
  • Strong interpersonal and communication skills, both verbally and in writing
  • Ability to manage time and priorities effectively to enable objectives to be consistently met

Ability to understand, demonstrate and apply Retrofit Works values: co-operative working to remove barriers to retrofit

The HaES Project is part-funded by European Regional Development Funds through the 2014-2020 England Operational Programme.

Membership and Compliance Coordinator

Salary: £29-31,000 dependent on experience and other qualities you may bring to the team.

Deadline for applications – Noon, 28th December 2018

Key information

Location:                                 Our Head Office in Earlsfield (SW18 4UQ)

Remuneration:                        £29-31,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 23 days holiday per annum.

Applications                            Please send CVs, covering letter and an indication of your notice period to vacancies@retrofitworks.co.uk, Noon, 28th December 2018

Interviews                                These will take place on 9th January 2019

This role is a key role within the team and will work closely with the whole team to process Membership applications and ensure processes are followed to ensure high levels of customer service. This role will lead the re-design and implementation of our membership on-boarding processes and alignment with industry best practice standards such as TrustMark.

This requires high levels of organisation and will involve regular liaison with the coordinators of the works to ensure that any poor quality is fed back into the membership screening process. This role will suit someone who is confident with dealing with members at all levels and who can demonstrate experience of organising a number of small tasks/projects at once. There is a large amount of juggling within this role and someone who works well under pressure and is able to pick up tasks quickly and efficiently will excel in this role.

Reporting to the Managing Director, the key duties & responsibilities are:

  1. To be the driving force for our best-in-class membership To help promote membership to future members, to be the first point of contact for membership inquiries.
  2. To handle the processing of on-boarding for all new members.
  3. To implement and manage a Membership CRM system for recording the ongoing performance requirements of Members and manage the time-expiry of competencies of individuals.
  4. Be the first point of contact for our external reviewers such as TrustMark and to be ready for external audits as required.
  5. Undertake outbound communication either via email or telephone as necessary to resolve queries; keep relevant parties informed of the status of individual memberships.

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information.
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested.
  5. Take responsibility for maintaining a safe and healthy workplace and following safe practices.
  6. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation. Where appropriate, following the complaint resolution process.
  7. Provide support and assistance to other members of the team and colleagues in other departments.
  8. Attend departmental and other meetings, making contributions as appropriate and making suggestions for improving services and processes.
  9. Identify and participate in training and personal development activities in order to keep abreast of knowledge required to meet the requirements of the role.
  10. Attend Company Events (which may be away from the workplace).
  11. Respond positively to reasonable requests to carry out other duties which are within your capabilities.

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • Experience of working in a regulated industry, finance or compliance – E
  • Good organisation and administrative skills with strong attention to detail – E
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions – E
  • Good level of computer literacy and able to use Microsoft Office – E
  • Experience in using a CRM system for Membership control and development – E
  • Accurate data entry – E
  • A helpful and flexible attitude – E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines – D
  • Honest and able to handle payment details – E
  • Understanding of confidentiality – D
  • Willing to work in a fast moving and changing business – E

Finance Assistant

(Closed)

Salary: £20-23,000 dependent on experience and other qualities you may bring to the team.

Deadline for applications – Noon, 24th May 2018

Key information

Location:                                 Our Head Office in Earlsfield (SW18 4UQ)

Remuneration:                        £20-23,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 23 days holiday per annum.

Applications                            Please send CVs and an indication of your notice period to vacancies@retrofitworks.co.uk, Noon, 24th May 2018

Interviews                                These will take place on 30th May 2018

The Finance Assistant will undertake all financial administration duties to support the delivery of a high-quality service to all parties involved in our projects. Reporting to the Operations Manager, the key duties & responsibilities are:

  1. To make payment to suppliers and to keep records of all transactions.
  2. To issue invoices to cooperative Members for services rendered.
  3. Recording outcomes in databases and filing documents electronically.
  4. Updating proprietary software tools such as Sage or Xero.
  5. Liaising with site staff and cooperative Member companies where required to support the above activities.
  6. Undertake outbound communication either via email or telephone as necessary to resolve queries; keep relevant parties informed of the status of individual jobs
  7. Maintain records such that they are ready for external audit.
  8. Assist in the administration of customer service and compliance activity where required.

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information.
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested
  5. Take responsibility for maintaining a safe and healthy workplace and following safe practices
  6. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation. Where appropriate, following the complaint resolution process
  7. Provide support and assistance to other members of the team and colleagues in other departments
  8. Attend departmental and other meetings, making contributions as appropriate and making suggestions for improving services and processes
  9. Identify and participate in training and personal development activities in order to keep abreast of knowledge required to meet the requirements of the role
  10. Attend Company Events (which may be away from the workplace)
  11. Respond positively to reasonable requests to carry out other duties which are within your capabilities

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • Experience of working in a regulated industry, finance or compliance – E
  • Good organisation and administrative skills with strong attention to detail – E
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions – E
  • Good level of computer literacy and able to use Microsoft Office – E
  • Experience of working with standard industry accounting software such as Sage or Xero – E
  • Accurate data entry E
  • A helpful and flexible attitude E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines D
  • Honest and able to handle payment details – E
  • Understanding of confidentiality – D
  • Willing to work in a fast moving and changing business – E

Required skills

  • Administrative Duties
  • Analytical Skills
  • Accurate Data Entry
  • Strong communication skills

Retrofit Scheme Administration Assistant

(Closed)

Salary:  £18-21,000 dependent on experience

Deadline for applications – 28th December 2018

Key information

Location:                                 Our Head Office in Earlsfield (SW18 4UQ)

Remuneration:                       £18-21,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 23 days holiday per annum.

Applications                            Please send CVs and an indication of your notice period to vacancies@retrofitworks.co.uk, deadline 28th December 2018

Interviews                                These will take place on 11th January 2019

The Administrator will undertake all administrative duties required to deliver a high-quality service to all parties involved in our projects. There

Reporting to the Operations Manager, the key duties & responsibilities are:

  1. Undertake checks on customers using information supplied by them.
  2. Recording outcomes in databases and filing documents electronically.
  3. Liaising with site staff and cooperative Member companies.
  4. Undertake outbound communication either via email or telephone as necessary to resolve queries; keep relevant parties informed of the status of individual jobs
  5. Assist the Operations Manager in the investigation and resolution of complaints, following the complaint resolution process
  6. Maintain records such that they are ready for external audit.
  7. Assist in the administration of customer service and compliance activity.
  8. Respond positively to reasonable requests to carry out other duties which are within your capabilities.

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested
  5. Take responsibility for maintaining a safe and healthy workplace and following safe practices
  6. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation. Where appropriate, following the complaint resolution process
  7. Provide support and assistance to other members of the team and colleagues in other departments
  8. Attend departmental and other meetings, making contributions as appropriate and making suggestions for improving services and processes
  9. Identify and participate in training and personal development activities in order to keep abreast of knowledge required to meet the requirements of the role
  10. Attend Company Events (which may be away from the workplace)
  11. Respond positively to reasonable requests to carry out other duties which are within your capabilities

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • High level of communication skills – E
  • Experience of working in a regulated industry, finance or compliance E
  • Work Skills and personal attributes Good organisation and administrative skills with strong attention to detail E
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions E
  • Good level of computer literacy and able to use Microsoft Office E
  • Accurate data entry E
  • A helpful and flexible attitude E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines D
  • Honest and able to handle payment details E
  • Understanding of confidentiality D
  • Willing to work in a fast moving and changing business E

Required skills

  • Administrative Duties
  • Analytical Skills
  • Accurate Data Entry
  • Strong communication skills

Retrofit Scheme Operations Assistant

(Closed)

Salary:  £25-28,000 dependent on experience

Deadline for applications – 28th December 2018

Key information

Location:                                 Our Head Office in Earlsfield (SW18 4UQ)

Remuneration:                      £25-28,000 dependent on experience and other qualities you may bring to the team.

Hours:                                     09.00 – 17.30 daily (37.5 hours per week), 25 days holiday per annum.

Applications:                           Please send CVs and a covering letter with details of existing salary and an indication of your notice period to vacancies@retrofitworks.co.uk, deadline 28th December 2018

Interviews                                These will take place on 11th January 2019

The Operations Assistant will support the Operations Manager in delivering high-quality service to customers, whilst adhering to all internal, contractual and regulatory rules and guidance. They will support the growth of the RetrofitWorks cooperative by working with future and current Members

Reporting to the Operations Manager, the key duties & responsibilities are:

  1. Manage the process of customer liaison for the activities assigned to the Head Office, but also to maintain 100% visibility on the work being carried out by our field staff and Members.
  2. Oversee the checks being carried out on customers using information supplied by them.
  3. Take care with all customers but recognise that some may be regarded as vulnerable.
  4. Recording outcomes in databases and filing documents electronically.
  5. Undertake outbound communication either via email or telephone as necessary to resolve queries; keep relevant parties informed of the status of individual jobs
  6. Assist the Operations Manager in the investigation and resolution of complaints, following the complaint resolution process
  7. Maintain records such that they are ready for external audit.
  8. Assist in the administration of customer service and compliance activity.

General Duties and Responsibilities

  1. Comply with the Data Protection Act and observe strictly the security of personal information
  2. Follow and comply with all company procedures and processes, company quality systems and the requirements of any external regulators.
  3. Maintain and update all relevant systems and databases.
  4. Provide data and performance/progress reports to managers and colleagues as and when requested.
  5. Take responsibility for maintaining a safe and healthy workplace and following safe practices
  6. Respond to communication from customers, subcontractors and representatives of relevant organisations, resolving all queries in a manner that builds customer loyalty and company reputation. Where appropriate, following the complaint resolution process
  7. Provide support and assistance to other members of the team and colleagues in other departments
  8. Assist in the induction of new staff and temporary staff.
  9. Attend departmental and other meetings, making contributions as appropriate and making suggestions for improving services and processes
  10. Liaise with Finance and Administration department to ensure that invoices and payments are processed promptly, safely and efficiently
  11. Identify and participate in training and personal development activities in order to keep abreast of knowledge required to meet the requirements of the role
  12. Attend Company Events (which may be away from the workplace)
  13. Respond positively to reasonable requests to carry out other duties which are within your capabilities.

Person Specification

D =Desirable E = Essential Knowledge and/or qualifications

  • Good level of general education including English and Maths – E
  • Experience of working in a regulated industry, finance or compliance E
  • Working knowledge of the ECO funding framework and requirements D
  • Work Skills and personal attributes, good organisation and administrative skills with strong attention to detail E
  • Experience of working in services offered to vulnerable customers D
  • Good analytical skills and an ability to understand data, accurately define problems, and recommend solutions E
  • Good level of computer literacy and able to use Microsoft Office E
  • Accurate data entry E
  • A helpful and flexible attitude E
  • Effective organisational skills with the ability to prioritise own workload to meet deadlines D
  • Honest and able to handle payment details E
  • Understanding of confidentiality D
  • Willing to work in a fast moving and changing business E

Required skills

  • High level of communication skills
  • Systems and process thinking
  • Administrative Duties
  • Analytical Skills
  • Accurate Data Entry