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Trustmark
RETROFITWORKS – A TRUSTMARK SCHEME PROVIDER
TRUSTMARK – A BRAND OF QUALITY TRUSTED BY CONSUMERS ACROSS THE UK
TrustMark is the only Government-endorsed quality trusted trader scheme in the UK for trades that operate in and around the home.
The TrustMark scheme gives homeowners and occupiers assurance that the trader will undertake a high-quality level of workmanship and treat its customers fairly. Contractors who are TrustMark members will have signed up to a stringent Code of Conduct and Customer Charter which is a condition of TrustMark membership.
Therefore, consumers will know that they will be using a firm that meets the required levels of competence, has their work regularly inspected to ensure quality, and looks after consumers.
Firms who wish to undertake work funded by Government schemes have to be accredited as TrustMark members. This also gives consumers peace of mind and financial protection should the installing contractor cease to trade within the guarantee period.
THE TRUSTMARK LOGO ENDORSES RELIABLE CONTRACTORS AND HIGH QUALITY WORKMANSHIP
The TrustMark logo is universally recognised as a brand that promotes reliable contractors, giving consumers the assurance of high quality workmanship and being treated fairly.
As a Trustmark Scheme Provider, RetrofitWorks provides a key benefit to its contractor members to join TrustMark via the company, giving them added kudos when it comes to selling their products and services to the consumer.
RetrofitWorks encourages all its contractor members who install products to join Trustmark, to provide their customers with the peace of mind that they are dealing with a trader which is registered and accredited with the only Government endorsed quality trusted traders standards scheme.
Would contractor members wishing to join TrustMark, please contact membership@retrofitworks.co.uk.
MORE ABOUT TRUSTMARK (weblink; copy the link from the bottom of the CPA webpage www.thecpa.co.uk/trustmark-scheme-provider
KEY DOCUMENTS (weblink; copy the link from the CPA website
www.thecpa.co.uk/trustmark-scheme-provider
Consumer Complaints Policy
In the unlikely event that you are unhappy with the service received, rest assured that we are here to support you every step of the way.
RetrofitWorks has a clear consumer complaints procedure set down within the design and contract documents of each of our energy efficiency and retrofit schemes. The procedure may vary from one scheme to another.
In the first instance, where there is a complaint about the work that has been carried by a contractor, please contact the contractor. Reasonable response times to complaints are set out in the scheme documents concerned. The consumer must give the contractor reasonable opportunities to resolve their complaint.
If the contractor is not able to resolve the complaint, then the complaint may be escalated to RetrofitWorks (info@retrofitworks.co.uk). If RetrofitWorks are unable to resolve the complaint and “deadlock” is reached, then the consumer will be given details of any Alternative Dispute Resolution (ADR) Provider, should the contractor subscribe to one. Where the contractor is a member of TrustMark, then details of the default TrustMark ADR Provider will be given if the contractor does not already subscribe to another ADR Provider.
RetrofitWorks: A Proud TrustMark Scheme Provider
TrustMark is the only Government-endorsed quality assurance scheme for
tradespeople working in and around the home.
TrustMark helps homeowners and occupiers find reliable, competent professionals
committed to high standards of workmanship and customer care.
Why TrustMark is so Important and Makes a Positive Impact
For Customers
When you choose a TrustMark-registered contractor, you’re choosing peace of mind.
Here’s why:
- Quality Workmanship: Regular inspections ensure high standards.
- Consumer Protection: Provides a framework for resolving disputes and ensuring consumer protection, including access to independent mediation and an Ombudsman service.
- Financial safeguards: In place if a contractor ceases trading.
- Fair Treatment: All TrustMark members follow a strict Code of Conduct and Customer Charter.
For Businesses
Being an accredited TrustMark business is the only access to Government Schemes
and Tenders – including Warm Homes: Local Grant, Social Housing Decarbonisation
Fund, and the Boiler Upgrade Scheme. These schemes are part of a broader effort
to invest in warmer homes, reduce energy bills, and support cleaner heating for up to
300,000 households, with a total investment of around £3.2 billion from government,
social housing providers, and supplier obligations during the 2025-2026 period.
- TrustMark & Government-Funded Work: To carry out work under Government-funded schemes, contractors must be TrustMark accredited. This ensures that public funds support only the most reliable and competent professionals.
- Government Endorsement: Being part of a government-endorsed scheme can enhance a business’s credibility and reputation.
Evidence your commitment to high Standards and Best Practices
- Code of Practice: TrustMark requires registered businesses to adhere to a
strict code of practice, ensuring high standards of work and customer service. - Regular Inspections: Businesses undergo regular inspections to ensure they
maintain these high standards. - Continuous Improvement: TrustMark actively works to improve standards
across the industry and offers guidance and support to help businesses meet
those standards.
Enhance your Brand and bring in more business
- The TrustMark Logo – A Symbol of Confidence: The TrustMark logo is
widely recognised across the UK as a mark of trust, quality, and
professionalism. It reassures consumers that they are dealing with a
reputable business. Displaying the TrustMark logo signifies your commitment
to quality of work and good trading practices, giving customers peace of mind
when selecting a business. - Increased Visibility and Exposure: TrustMark’s online directory helps
customers easily find registered businesses, increasing potential work
opportunities.
Support your Business and Skills
- Marketing Support: TrustMark provides marketing materials and support to help businesses promote their certification and build their brand.
- Continuous Improvement: TrustMark certification requires ongoing
compliance and improvement, helping businesses stay ahead of industry
standards. - Training and Development: Registered businesses may have access to
subsidised training and marketing opportunities. - Independent Dispute Resolution: TrustMark provides access to an
independent Ombudsman service to help resolve disputes with customers. - Access to Exclusive Offers and Discounts: TrustMark members can
benefit from exclusive offers and discounts on various business resources like
equipment hire, insurance, and customer finance. - Business Growth Opportunities: TrustMark’s support network and
connections with other businesses can help members grow their operations.
Join TrustMark Through RetrofitWorks
As a TrustMark Scheme Provider, RetrofitWorks offers its contractor members a
streamlined path to TrustMark registration—enhancing your credibility and helping
you win more business. The values of RetrofitWorks and TrustMark are aligned, plus
as a Cooperative, RetrofitWorks has a great history in delivering government
schemes using its members and through our Silver Membership model, we focus on
helping our members grow – be it technical, business or personal skills.
TrustMark membership is an investment that pays for itself and demonstrates a
commitment to quality and consumer care.
Interested in joining?
Email us at membership@retrofitworks.co.uk to get started.